Text Messages and Calls

Client notifications: who gets them and how they start

Only business clients of The Gaygency who have a client dashboard login at studio.thegaygency.com and who opt in themselves. Our team cannot opt a client in on their behalf, and this program never sends marketing or promotional texts.

A signed-in client opens Settings in their client dashboard (studio.thegaygency.com/approvals/[your-workspace]/settings), enters their mobile number, and ticks a checkbox that is unticked by default. Ticking it is never required to use the dashboard or our services. Next to the checkbox the client sees this exact text:

"Text me account and project notifications from The Gaygency (report-ready alerts, status updates, scheduling reminders). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms."

Every opt-in and opt-out is recorded with the date, time and source.

What client notifications cover

Account and project notifications only: a report or deliverable is ready to review, a project status changed, or a scheduling reminder for a meeting the client booked. Example: "The Gaygency: your September ad report is ready in your dashboard. Reply STOP to opt out." Message frequency varies with account activity. Message and data rates may apply.

Scorecard texts and calls: who gets them and how they start

Program: The Gaygency Updates. People who take our Revenue Scorecard at thegaygency.com/quiz can tick an optional box under the phone field. The box is unticked by default, and the scorecard and its results work the same whether or not it is ticked. Next to the box they see this exact text:

"Yes, The Gaygency may call and text me at this number about my scorecard and its services, including with an AI voice assistant and automated texts. Agreeing isn't required to buy anything. Msg & data rates may apply. Reply STOP to opt out anytime."

We record the date, time, page and exact wording each person agreed to. Nobody who leaves the box unticked gets these texts or calls.

What scorecard texts and calls cover

Follow-ups about the person's scorecard results, open times for a free call with our founder, and reminders before a call they booked. Calls may come from an AI voice assistant, which says it is an AI assistant for The Gaygency and that the call is recorded. Example text: "Hi Sam, it's Daniel's team at The Gaygency. We just tried calling about your Revenue Scorecard. Grab a time to go through it: thegaygency.com/book Reply STOP to opt out." Message frequency varies. Message and data rates may apply. Texts and calls only go out between 9am and 8pm in the person's time zone.

How to stop or get help

Reply STOP to any text to stop that program's texts; for scorecard texts, STOP also stops our calls. We confirm once and send nothing further. On a call, saying you don't want more calls stops them too. Clients can also untick the box in their dashboard Settings at any time. Reply HELP for help, or contact us at thegaygency.com/contact. Carriers are not liable for delayed or undelivered messages.

Privacy

We do not share or sell your mobile number, or the fact that you opted in to texts, with any third party for their own marketing or promotional purposes. See our Privacy Policy at thegaygency.com/privacy and our Terms at thegaygency.com/terms.